Frequently Asked Questions

How it works

What is bikeshare for?

Bikeshare is for short, frequent, point-to-point trips around town.

How long can I use the bike?

If you are using a day pass, you can ride the bike for 30 minutes at a time before it needs to be checked in.  Overtime fees will apply if you do not return the bike within 30 minutes. The clock resets when you check the bike back in so you can shop and grab another bike for 30 more minutes.

Monthly subscribers are allowed unlimited rides of either 30 minutes or 60 minutes depending on their plan. Keep the bike for up to your time limit before you need to check it in without incurring overage charges. Repeat the process for unlimited rides for the duration of your membership.

What are overtime fees?

Overtime Fees are charged if you keep a bike out for longer than 30 minutes on a day pass or for 30 or 60 minutes for monthly subscribers depending on your monthly plan.

If you do not return the bike in the allotted time you will be charged $3.50 per portion of 30 minute increment overage. By limiting the time that you can ride the bike, they will be available for more people to enjoy.

Who can use bike share?

Bike share is available to anyone 16 years or older. Minors under 18 must get permission from a parent or guardian before renting a bike.

I need a helmet!

Although there is no mandatory helmet requirements in Hawaii for riders over 16 years old, we think you should wear one. If you don’t have your own brain bucket we have helmets available to borrow. Just visit our friends at Menehune Coffee Company at the Courtyard King Kamehameha’s Kona hotel or the Body Glove kiosk near Huggos. They’ll be happy to give you a loaner. Just please return the helmet when you are done.

Can I keep the same bike for the whole day?

Nope. Your pass gives you access to the bike share system for the allotted time increment (30 minutes or 1 hour). If you keep the bike all day, you’ll rack up lots of overtime fees. Yikes!

When do you open and close bikeshare?

In true Hawaii fashion we don’t have set times but we generally have the stations open around sunrise and close by sunset. You can still return a bike after the kiosk is closed but late charges will apply if you are outside your allotted riding time.

Signing Up

Should I get a monthly membership or just a day pass?

If you will be wandering around Kona regularly getting a monthly membership is a better option. You get an unlimited number of  rides each day during a 30 day period. If you dock your bike after a ride, wait at least 5 minutes before checking it out again and you can ride again. Repeat this process for unlimited rides during your membership period. Please note, if you go over your ride time allotment during a ride, overage charges of $3.50 per half hour will be charged to your credit card.

If you will only be in Kona a day or two, or want to try it out, a single ride pass is a good option.

How do I sign up for a monthly membership?

Just click on the “Get Started” link at the top of the page. No, up a little farther… to the right… yes, that’s the one.

How do I get a day pass?

Just head over to one of our bikeshare kiosks and follow the instructions on-screen.

Is there a security deposit?

For the single ride pass we will put a $100 hold on your credit card. The hold will be released in 4 days. For the monthly pass, a credit card is required for any bikeshare pass. In both cases, if the bike is damaged or lost your card will be billed to fix or replace the bike.

Can I lend my pass to someone else?

Sorry, passes are non-transferable for liability reasons. If you get a pass, only you can use it.

Is there an age requirement?

Riders must be at least 16 years old. Any riders under 18 years old must have permission from their parent or guardian.

I signed up for a monthly pass. Now what do I do?

Awesome! You will be assigned a bike key card that will allow you to grab a bike any time. We will send you an email with your personal bike key card number. Please call 1-888-859-2453 to make arrangements to receive your card.

Once you get the card number, it must be activated. Please log in to this site using your account information and go to the “Key Activation” tab in your account settings. Enter your key code and you’re good to go.

Using Bikeshare

Where are the bike stations?

Take a look at our Location Map page or download our app to see real-time availability of bikes and empty docks.

Tell me about the bikes.

Our bikes are easy, fun and comfortable to ride. They feature a step-thru frame that provides a lower center of gravity and ease of access to a wide range of heights. Every bike has three speeds, a bell, front and rear-flashing LED lights and a handy front rack. Plus, the internal hub gears, chain guard and fenders keep you riding clean, confidently and in style.

Do the bikes fit everyone?

Our bicycles are designed to be used comfortably by people of a wide range of heights, simply by adjusting the seat height. To adjust the seat height, follow the seat post down to where it fits into the bike frame and flip open the quick release lever (a clamp on the right side of the seat post). Raise or lower the seat to a comfortable height and then close the lever to lock the seat securely in place. If you have trouble moving the seat, it can be helpful to wiggle it back and forth a little while pulling it up or pushing it down. Be sure that the lever is open before you try moving the seat.

Make sure the seat is centered by aligning the vertical black line on the silver seat post with the notch in the blue bike frame. After you have found your right seat height, check the number on the side of the seat post for quick reference and remember it for your next trip.

What are the stations like?

The stations are solar-powered and modular to allow for easy installation. Each station consists of a variable number of docking ports for the bikes, plus a touchscreen kiosk for the purchase of Bike Passes. You’ll also find a map of the service area and the surrounding neighborhood that shows the locations of bike lanes and other bikeshare stations.

How long can I use a bike?

Monthly Members can use a bike for unlimited rides of either 30 or 60 minutes each per month and Daily Pass holders have the first 30-minutes of every trip free. Longer rides incur usage fees.

If your bike has not been returned and correctly docked at a station after 12 hours, the bike is considered stolen and a fee of up to $1,500 plus administrative fees will be charged to your account.

Do I need to use a helmet?

Although there is no mandatory helmet requirement for riders over 16 years old in Hawaii, we think you should wear one. If you don’t have your own brain bucket we have helmets available to borrow. Just visit our friends at Menehune Coffee Company at the Courtyard King Kamehameha’s Kona hotel or the Body Glove Cruises kiosk near Huggos. They’ll be happy to give you a loaner. Just please return the helmet when you are done.

How do I take a bike from the dock?

It’s easy! If you’re a Monthly Member, just dip your bikeshare key into a dock with an available bike. If you’ve purchased a 24-Hour Pass, simply enter the 5 digit-ride code you received at the kiosk into the key pad on a dock with an available bike.

When the green light blinks on at the dock, lift the bike up by the seat (about four to six inches) and let the bike drop. Then holding onto the handlebar with one hand and the seat with the other hand, pull the bike firmly towards you. Adjust your seat height and roll on!

How do I return a bike to the dock?

Push the front wheel of the bike firmly into the bike dock and watch for the green light to blink on. The green light indicates that the bike is properly secured into the dock. If the yellow light on the bike dock stays on or if a red light appears, pull the bike out and try to re-dock into another empty bike dock.

Remember: the bike is your responsibility until it is properly locked back into a dock. If you don’t see a green light, then your bike is NOT docked and the clock has not stopped on your rental. In this case, overage changes will occur.

I'm not sure if I docked it correctly.

After you dock your bike, wait to make sure the dock displays a green light. This will let you know that your bike is properly docked. Don’t see a green light or want to make sure? Grab the back of the seat and lift up to see if the bike comes back out of the dock. If you can remove the bike from the dock, please try again to dock your bike.

Troubleshooting

Something is wrong with my bike.

If your bike is not working properly, just lock it back securely at any bikeshare station and notify us by pushing the red wrench button on the top of the dock. In case of difficultly re-docking the bike, please call us at 1-888-859-2453.

My key or code isn't working.

First, make sure your key has been activated by logging in to your account at hawaiiislandbikeshare.org using the username and password you chose when signing up.

If your key is indeed broken, it can be replaced. Please call 1-888-859-2453 and our staff will send you a new key. A $10 replacement fee may be charged to your credit or debit card.

If you’re a Day Pass holder and your ride code isn’t working, simply request a new ride code by re-swiping your credit or debit card at any bikeshare station kiosk.

Oops. I lost my bikeshare key.

Please call us at 1-888-859-2453 as quickly as possible to deactivate your bikeshare key and get a new one. You will be charged a replacement fee of $10. Any overtime, service, damage or stolen bike fees incurred by your key before you have reported it as lost will be your responsibility.

Awww, all the bikes are gone at the station!

Shoot. Sorry about that. Hopefully someone will be returning a bike shortly or a Bikeshare employee will be by to balance the system. You can either hang out and enjoy the weather or go to a different station. Install our phone app to get real-time bike and dock availability.

We also have a phone app that shows you availability of bikes and empty slots at each station. Download from our Location Map page.

Hey, there are no empty docks when I tried to return my bike!

At a popular place, huh?  If there are no empty docks, insert your key and select the Time Credit option on the kiosk screen. The system will know that there are no free slots and give you an extra 15 minutes to wait or take your bike to another station.

We also have a phone app that shows you availability of bikes and empty slots at each station. Download from our Location Map page.

My bikeshare bike was stolen!

Immediately notify us by calling 1-888-859-2453. You must do this within 12 hours. The customer service representative you speak with will ask you to fill out a Theft Report form. In addition, we request that you call or visit the police precinct in which the theft occurred within 12 hours to file a theft report. Your credit card may be charged for the cost of recovery or replacement of the bike. Please note, you must contact us within 12 hours of the loss or theft of your bikeshare bike.

I crashed my bike!

If you or another person are injured or there is property damage, call 911 immediately. You should also call the police district in which the crash took place and file a report with an officer. This will help assure all important information is documented.

Within 12 hours of the incident, you must notify us of the facts of the crash by calling and speaking with a Customer Service Representative at 1-888-859-2453. We will provide you with a Crash Report to fill out. Remember, The bike remains your responsibility until it has been properly locked at a dock, or handed over to a bikeshare representative.

Bikeshare Kona Locations

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Kipapa Park

77-6467 Ali'i Dr

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Hale Halawai Pavilion

75-5760 Ali’i Drive

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Huggo's & On the Rocks

75-5824 Kahakai Road

Protect your noggin!

The use of helmets is strongly advised. Loaner helmets can be obtained at Menehune Coffee at the King Kamehameha’s Kona Beach Hotel or at the Body Glove Cruises kiosk by Huggo’s

Hawaii Island Bikeshare